Fraikin’s ability to precisely structure the maintenance and servicing requirements of NHS Blood and Transplant’s specialist fleet has sealed a three-year renewal deal for one of its longest-running fleet management contracts.
It means Fraikin will continue to manage 350 NHS Blood and Transplant vehicles, including emergency response cars, light commercials, and 7.5-tonne refrigerated trucks – all of which collect and transport blood and blood-related products nationwide.
National Fleet Services Manager Tom Hammond says: “The reliability and efficiency of our emergency vehicles is paramount to the service we provide; an unexpected breakdown can literally be the difference between life and death.
“The national reach of Fraikin’s mobile technician network ensures any unexpected issues we encounter are handled quickly and effectively, while the company’s ability to structure a bespoke maintenance plan to fit around our fleet, while also adhering to strict Key Performance Indicators, is first class – as it has been since 2002.”
The KPIs set by NHS Blood and Transplant include a minimum 98% vehicle availability, a 100% MoT pass rate and a first-fix rate for any breakdowns of 99% – all of which Fraikin continually meets or exceeds.
The maintenance schedule is managed by the team at Fraikin’s headquarters in Coventry, which also provides a 24/7 helpline for any immediate issues. To maximise vehicle uptime, Fraikin has also tailored the contract to include relief vehicle cover from its own rental fleet – supplying NHS Blood and Transplant with temporary vehicles to replace any assets that are booked into the workshop.
In addition, NHS Blood and Transplant makes full use of the FraikinView online portal, which provides a complete overview of all scheduled maintenance work, alongside a wealth of fleet documentation to aid vehicle compliance.
Mr Hammond adds: “FraikinView provides detailed information about every vehicle, so I know in advance when any warranty or servicing work is due. It’s so effective, we have been able to free up members of our team to focus on other areas of the business.”


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